The management team at a 125,000 sq. ft. life sciences lab and office building located in Boston, MA prevented a water damage catastrophe thanks to early leak detection from the AlertAQ™ water intelligence platform.

Water Leak Alarms After Hours

At 6:16 p.m. on a Saturday when the building was empty, the maintenance team at a life sciences lab and office building received a water leak phone call from from the AlertAQ™ platform. The alert informed the team that water had been detected in a mechanical room located on the 3rd floor. But before the facilities team arrived onsite, they received another alert from an Alert Labs water leak detector. This time the alert was coming from the 2nd floor mechanical room.

CONDENSATE DRAIN PLAN CLOGGED

The facilities team discovered that the condensate drain pan for the air handling unit on the 3rd floor had become clogged and was overflowing causing water to run down to the 2nd floor mechanical room. The drain pan was promptly unclogged and the alert was noted as resolved in the AlertAQTM platform. A water problem that would have led to extensive top-down water damage was reduced to a minor incident which was cleaned up with a mop and bucket. The building management team continues to protect the high-value assets in the life sciences lab and office building with Alert Labs water leak detection and water flow monitoring solutions.

If we hadn’t received that leak alert from AlertAQ™, the water from the air handler unit would have kept on flowing. There would have been considerable damage.

- Vice President of Operations

REDUCING WATER LOSS CLAIMS

The building in this success story is one of many insured by a national insurance carrier working with Alert Labs to improve their water loss prevention strategy. To date, the insurance carrier has saved over $80M in averted water damage losses.