A 500,000-square-foot dual-tower office complex in New Jersey avoided catastrophic water damage to critical IT and mechanical systems thanks to the AlertAQ™ water intelligence platform.

HVAC failure triggers critical alert

On December 21 at 11:06 AM, a broken HVAC solenoid caused a condensate pan to overflow in a 17th-floor IT room. Water leaked into mechanical rooms on floors 16 and 15, dripping near a covered electrical panel. An Alert Labs Floodie flood sensor—installed 18 days earlier—detected the water immediately and sent an alert through the AlertAQ™ platform.

Key stats

• $250,000 in potential repairs and downtime avoided
• 18 days payback period
• 40× ROI for insurance partners

Rapid response halts water spread

The facility team responded within 47 minutes, isolating the HVAC unit and stopping the leak. Their swift action prevented damage to sensitive equipment, including a 15th-floor electrical panel.

Cellular-powered alerts: No WiFi, no problem

The Floodie sensor uses cellular connectivity to trigger instant phone calls and texts via the AlertAQ™ platform. This bypasses WiFi entirely, ensuring alerts reach teams even in remote mechanical or IT rooms. Accessories for Floodie include a flood cable, which extends Floodie’s water detection area, and the specially designed float switch cable which helps prevent water damage from HVAC equipment by notifying users when the condensate switch is triggered or when there is water in the drain pan.

AlertAQ™ gave us the advance notice we needed to act. Without it, this leak could have disrupted tenants and damaged essential systems.

— Property Administrator

Insurtech ROI: 40x returns from prevention

This incident is one of thousands where Alert Labs’ technology has prevented costly water damage. Insurance partners report up to 40× ROI from reduced claims, with total savings exceeding $100 million.