Support
For our valued customers and those seeking the best in water management, our expert support team is eager to provide personalized, effective service.
Need help now?
Here are all the ways you can get the help you need.
Search our help articles or send us a message 24/7. Our team of water experts are available at the following times:
Chat: 8 AM to 8 PM (ET) Monday to Friday, and 9 AM to 5 PM (ET) on weekends and holidays.
Phone: 9 AM to 5 PM (ET) Monday to Friday.
Phone: 9 AM to 5 PM (ET) Monday to Friday.
Exceptional Service,
Unmatched Expertise
Our team is not just about solving problems; we're about providing insightful, data-driven guidance that enhances your ability to monitor, protect, and conserve water effectively.
North American based support team
Custom pre-registration of sensors to simplify install
Quick onboarding
Ongoing training & resources
Mobile support for onsite troubleshooting
Dedicated CSM for qualifying accounts
Proven Success
Our high CSAT and rapid response translate directly to less downtime, quick resolutions, and consistent operations. Rest assured that our team is here to help you manage water risks effectively and get the most from your Alert Labs solutions.
97%
Customer satisfaction score (CSAT)
Our Team
We are proud to use our curiosity and expertise to serve businesses and people like you.
Mike Adams
Geanine Hastings
Sarav Kular
Ian Mosher
Sarah Otten
Jessie Robinson
Jess Somers
From people like you
Here's what other customers have said about Alert Labs
Excellent product & excellent customer service!! Great work.”
— Mike, Energy Manager, BGIS
Alert Labs' support was a game-changer for our condo complex. Water bills are down, and we're meeting our sustainability goals with ease."
— Jordan, Condo Board Member
Their responsive team helped us avert a major water incident in our facilities. Their technology and support are top-notch."
— Alex, Facility Manager
Compliance reporting for water use has never been simpler, thanks to Alert Labs' seamless data integration and exceptional customer service."
— Sam, Sustainability Director
Jess went above and beyond helping. Thank you so much for recommending we add the water shut-off valves."
— Facilities Manager, School Board
